3091 College Park Dr Suite 240-11

1-888-391-5521

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FAQ

Questions and answers

Usmotorstore.com Frequently Asked Questions
Welcome to your new go-to source for aftermarket auto parts and accessories. Usmotorstore.com is committed to bringing you the same competitive prices, better customer service, and a truly superior shopping experience.

Stick around—we’ve got great things in store for you!

Do you charge sale tax? How much is sales tax?

At present, we collect sales tax for almost all states to comply with the Wayfair state sales tax ruling.

The amount of sales tax depends on the rates in your respective state and district.

What are my payment option?

Usmotorstore.com offers a wide range of payment options to make your shopping experience more convenient. Accepted payment methods include:

  • All Major Credit & Debit Cards: Visa, MasterCard, American Express, and Discover
  • PayPal
Do you offer a print of all parts you sell?

No, we don’t offer print catalogs. We’ve focused our efforts on building an online catalog that’s easy to navigate and paired with a secure shopping cart so you can enjoy a quick, stress-free shopping experience.

How secure is my personal information?

We understand that the safety of your personal information is important to you, which is why we have taken steps to provide a safe and secure shopping experience. We can guarantee the safety and protection of your sensitive payment information by processing online payments through Braintree, a PayPal service that is Level 1 PCI DSS compliant (the highest level of certification in the industry).

Will I notified once my order ships?

Yup! Once your package is shipped out, a tracking number will be sent via email.

Do you ship outside the united states?

Usmotorstore.com only ships within the continental United States.

What is your shipping policy?

Please click here to see our full shipping policy.

What is core charge?

Whenever you buy an aftermarket part, your purchase price may include a core charge, which is the deposit you pay for the core, or recyclable component of the part. If you return the core of your old part to us, you can get that deposit back.

It works similarly to “bottle bills,” or container deposit laws, where you get money back for recycling empty soda cans, plastic bottles, etc. Like many other aftermarket retailers, this is one of the ways we’re doing our part to encourage recycling, prevent parts from piling up in landfills, and help protect the environment.

If your old core is in reusable condition and you wish to return it, please do the following:

  • Call our Returns Desk at 1-888-391-5521 and select Option #3.
  • Ask for an RMA number and instructions on returning your core.
  • Once you have an RMA number, simply mail the core back to the address provided along with a copy of your original receipt within sixty (60) days.

Please note that for core returns, you must use the exact same box in which your replacement part was received. Your core cannot be damaged, but only “non-working” or not usable because of failure. Damaged cores will not receive credit. Fluids must be drained. The customer will be responsible for the cost of shipping the core back to Usmotorstore.com.

Core charges and taxes may vary, depending on the state in which you purchased the part.

If you have any questions, please contact us and we’ll be happy to help. #GoGreen

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